The Vioiv

Privacy Policy

This policy explains what information we collect when you shop with The Vioiv, how we use it, and the choices you have. We keep this as clear as we can.

1. Who we are

The Vioiv (“we”, “us”) operates the online store at vioivshop.com, selling crochet kits and related products to customers internationally (including the United States, Europe, and Japan).

2. Information we collect

Depending on how you use the site, we may collect:

• Account details — name, email, password (stored securely by our platform).
• Order & shipping details — billing/shipping address, phone (if provided), order contents, warehouse fulfillment info.
• Payment information — processed by our payment providers (for example PayPal). We do not store full card numbers on our servers.
• Support messages — emails or messages you send us, including photos you share for quality issues.
• Technical data — IP address, browser type, device info, and basic site analytics cookies needed to run and improve the store.

3. How we use your information

• To process and fulfill orders from the correct warehouse (US, EU, or China).
• To send order emails (confirmation, shipping, delivery updates) from our store.
• To provide tracking information through our shipping/tracking partners when you have a shipment.
• To respond to customer service requests and returns for eligible product issues.
• To maintain your account and improve the shopping experience.
• To meet legal, tax, and fraud-prevention requirements.

4. Sharing your information

We share information only as needed to run the store, for example with:

• Payment processors to complete checkout.
• Warehouses and carriers to pack and deliver your order.
• Tracking providers (such as AfterShip) so shipment status can be updated.
• Hosting and e-commerce platform providers that power vioivshop.com.

We do not sell your personal information to third parties for their marketing.

5. Cookies

We use cookies and similar technologies for essential store functions (cart, login, checkout) and basic performance/analytics. You can control cookies in your browser settings; disabling some cookies may affect checkout.

6. Data retention

We keep order and account records as long as needed for fulfillment, support, accounting, and legal obligations. You may ask us to update or delete account data where applicable law allows.

7. Your choices

• Update account details in My Account.
• Email help@vioivshop.com to request access, correction, or deletion where required by law.
• Unsubscribe from optional marketing emails if we send them (transactional order emails cannot be fully disabled while you have an active order).

8. International customers

If you order from outside the country where our systems or warehouses operate, your information may be processed in other countries with appropriate safeguards used by our service providers.

9. Contact

Privacy questions: help@vioivshop.com

Last updated: July 11, 2026 · The Vioiv