Free shipping & tax-free on all orders

Privacy policy

Last Updated: July 23, 2026

This Privacy Policy explains how Vioiv Shop (“Vioiv,” “we,” “us,” or “our”), operating https://vioivshop.com (the “Site”), collects, uses, and shares personal information when you use our website, place an order, create an account, contact support, watch kit tutorials, or use related services (together, the “Services”).

Please read this Privacy Policy carefully before using the Services or providing information to us. By using or accessing the Services, you agree that we may collect and use your information as described here (as updated from time to time). If you do not agree, please do not use the Services.

If you have questions about this Privacy Policy, or if your personal information is inaccurate or incomplete, contact us:

Vioiv Shop
Attn: Privacy
Email: support@vioivshop.com

By providing personal information and using the Services, you represent that you are at least 18 years old (or the age of majority where you live). If you are under 18, do not use the Services or provide personal information.

Our Services may include links to third-party websites or use analytics and advertising tools operated by others. We do not control those third parties’ privacy practices. Please review their policies as well.

1. Information we collect

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you, including:

  • Account & contact data — name, email address, account password (stored in hashed form), and phone number if you provide it.
  • Order & shipping data — billing and shipping address, items purchased, order notes, and delivery status.
  • Payment data — payments are processed by providers such as PayPal (and any other gateway offered at checkout). We do not store full payment-card numbers on our servers.
  • Communications — emails, contact-form messages, reviews, and support messages.
  • Technical & usage data — IP address, browser and device type, pages viewed, referring URL, approximate location from IP, and similar diagnostics.
  • Marketing preferences — whether you opt in to emails and how you interact with campaigns (when enabled).

2. How we collect information

  • Directly from you — checkout, registration, reviews, newsletter signup, and contact forms.
  • Automatically — cookies and similar technologies while you browse.
  • Service providers — hosting, payments, email, analytics, shipping/tracking, and security tools that process data for us.
  • Platforms — for example Google (Analytics / Site Kit, Merchant Center) and YouTube when you interact with our channel or store features linked to the Site.

3. How we use information

We use personal information to:

  • process and fulfill orders, returns, and customer support;
  • create and secure accounts (including email verification where enabled);
  • operate kit tutorials and improve the Site;
  • send transactional emails (order and shipping updates);
  • send marketing emails only when allowed (you can unsubscribe anytime);
  • detect fraud, abuse, and security issues;
  • comply with law and enforce our Terms; and
  • measure site and advertising performance.

4. Cookies and similar technologies

We use session and persistent cookies to keep cart items, keep you logged in, remember preferences, and understand traffic. We do not store card numbers or passwords in cookies.

Third parties may also set cookies or pixels (for example analytics or advertising tools, if installed). You can control cookies in your browser; blocking some cookies may affect checkout or login.

5. When we share information

We do not sell your personal information for money. We may share information with:

  • Service providers — hosting, WooCommerce-related tools, payment processors (e.g. PayPal), email delivery, analytics, shipping partners, and security vendors;
  • Platforms — Google and YouTube where products or links related to our store appear;
  • Professional advisors — when reasonably needed;
  • Authorities — when required by law or to protect people or property;
  • Business transfers — if we sell or reorganize the business, information may transfer with appropriate protections.

6. Payments and store technology

Our store runs on WordPress + WooCommerce. Checkout payments are handled by partners such as PayPal. Please also read those partners’ privacy policies for payment processing details.

7. Data retention

We keep personal information only as long as needed for the purposes above, including orders, accounting, legal, and dispute needs. Some records may be kept longer when required by law.

8. Security

We use reasonable safeguards to protect information. No online system is 100% secure. If a breach requires notice under applicable law, we will notify you and/or regulators as required.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information, or to object to certain processing. Email support@vioivshop.com to make a request. We may verify your identity first. Unsubscribing from marketing does not stop order-related emails.

Where required (for example under certain US state laws), you may request access or deletion of personal information. We will not discriminate against you for exercising privacy rights.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it as appropriate.

11. International processing

We may process and store information on servers outside your country (including the United States). By using the Services, you understand your information may be transferred internationally.

12. Third-party links

Links to third-party sites (payments, YouTube, social networks) are governed by those parties’ own policies. We are not responsible for their practices.

13. Changes

We may update this Privacy Policy by posting a new version on this page and changing the “Last Updated” date. Continued use after changes means you accept the updated policy.

14. Contact us

Questions about this Privacy Policy:
Email: support@vioivshop.com
Website: https://vioivshop.com