Vioiv Shop

Return Policy

We want your crochet kit to arrive ready to enjoy. This policy explains when a return is possible and how to start one.

1. Return window

The return window starts on the day your order is marked Delivered by the carrier (not the purchase date). You must contact us within 7 days of delivery.

After 7 days from delivery, we cannot accept returns for any reason.

2. What can be returned

We accept returns only when:

• the product has a quality defect, or
• you received the wrong item.

We do not accept returns for change of mind, ordering the wrong variant, or personal preference (for example, color or difficulty).

3. How returns are handled

If a return is approved, we will email return instructions and the correct return address. Do not ship anything back before we confirm.

4. How to start a return

1. Email us at returns@vioivshop.com with your order number and photos of the issue.
2. Wait for our reply. Do not ship the item back before we confirm.
3. If a return is approved, we will send return instructions and the return address.

For many eligible quality issues, we may resolve with a refund or replacement based on clear photos first, so you may not need to mail the item back.

5. Return shipping

Return shipping costs are paid by the customer. Please keep your tracking number until the return is received and reviewed.

6. Refunds

After we receive and inspect an approved return, eligible refunds are issued to the original payment method. Shipping fees are generally non-refundable unless we shipped the wrong item or the product was defective on arrival.

7. Questions

Need help? Contact returns@vioivshop.com and include your order number. We are happy to assist.

Last updated: July 11, 2026 · Vioiv Shop